Are you available 24/7/365?
Absolutely. Our call center never sleeps. We are open 24 hours a day, 365 days a year, and assist you in every situation, whether routine or in any emergency.
IT Helpdesk Support 
A Call Missed, An Opportunity Lost
Phone calls are your chance to make a lasting impression, and quality call assistance is the key to returning customers. They seek help, information, and support and consider your willingness to go the extra mile. Our cloud-based phone systems help provide excellent customer service, creating a positive experience and keeping them hooked. Moreover, our virtual assistance provides exceptional round-the-clock support services to help you with any task, big or small.
Our services, which include call routing, automatic call distribution (ACD), and interactive voice response (IVR), help businesses improve customer experience and reduce costs. We are BPO customer service providers supporting businesses with a high demand for customer support but lacking the in-house resources to meet that demand. Our comprehensive range of call answering and contact solutions includes call center support, live chat, and email support.
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Mentare's call center campaigns provider helps businesses develop and manage campaigns that help generate leads and close sales. At Mentare, cloud call center solutions are hosted in the cloud, eliminating the need for big investments in hardware or software. Mentare’s call center services are a great option for businesses needing a scalable and reliable solution.
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24/7/365 Coverage
Increased Sales and Leads
Reduced Staff Workload 
Virtual Assistance
Call Routing
Customizable Scripts
CRM Integration
Helpdesk SupportOUR SERVICES
Mentare's contact center outsourcing services include
We answer your calls 24/7, providing excellent service to your customers. Our experienced and friendly representatives are ready to resolve queries firsthand.
We make calls on your behalf to generate leads, sales, and appointments. We are your outsourced sales team for booking demos and managing qualifying prospects to help you close more deals.
We provide your customers the support they need, including answering questions, resolving issues, processing orders, and helping them have a positive experience with your brand.
We provide your customers with satisfactory support for your products and services. Our experienced technicians can help with any troubleshooting or technical questions your customers may have.
From managing sales to lead generation, we handle everything by making calls, sending emails, and following up with potential customers. We can also create and manage targeted marketing campaigns.
We handle your order fulfillment from start to finish so your customers can receive their products on time and in perfect condition. We can also track and manage inventory so you can always have the products your customers demand in stock.
We enter data into your CRM, ERP, or other systems, freeing up your time. Plus, we create and manage custom reports to help you track your business performance.
We simplify implementing document management systems tailored to your requirements. Our team manages your documents electronically, including scanning, indexing, and storing them securely.
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Have a question or need assistance? Fill out the form below, and our team will get back to you. We're here to help!
Benefits
Here are some of the benefits of using Mentare’s cloud-based phone systems:
Employee morale and satisfaction improve when employees can focus on their core responsibilities without being frequently interrupted by customer phone calls.
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Partnering with a professional call center can improve a brand’s image and help a business look more credible to consumers.
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Call centers can give a business a competitive edge, especially within competitive industries.
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Knowing that a professional team is handling your customer service calls can give you peace of mind and allow you to focus on other aspects of your business.
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Benefits
World-class customer service at a reduced cost is possible when you outsource your contact center needs to Mentare.
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Provide your customers with the highest level of round-the-clock service. Mentare's contact center agents are expertly trained and bring years of experience to your operation.
Reduce your contact center costs by up to 50%. Mentare's outsourcing solutions allow you to save money on your contact center operations without sacrificing quality.
Free up your time and resources to focus on your core business. With Mentare’s contact center outsourcing, you can focus on what you do best while leaving the customer service to us.
Mentare's contact center agents are experts at providing excellent customer service. They work with you to develop a customer service strategy that meets your needs and helps you improve customer satisfaction scores.
Testimonials
Mentare has taken care of all of our call needs. They have provided us with 24/7 support, skilled and experienced call center agents, and access to the latest technology. The struggle to keep up with our call volume has ended. We can now provide our customers with the highest level of service, and we are delighted with Mentare's services.
We have been using Mentare's cloud-based phone systems for over a year and have been very impressed with their results. Our customer satisfaction scores have improved significantly since we started using Mentare, and we have also seen fewer abandoned calls.
We initially hesitated to outsource our call center and call answering services, but we are glad we decided to work with Mentare. They have been able to reduce our costs by over 20%, and they have also helped us to improve our customer service. Mentare's team is always professional and courteous, and they go the extra mile to ensure our customers are satisfied.
Mentare's cloud-based phone systems have been essential to our growth. They have allowed us to expand our operation hours and support our customers 24/7. The team can easily handle calls, from simple inquiries to complex customer service issues. They took time to understand our specific needs and tailor their services accordingly, but it was worth it. We are particularly impressed with Mentare's customer-centric approach.
Absolutely. Our call center never sleeps. We are open 24 hours a day, 365 days a year, and assist you in every situation, whether routine or in any emergency.
Yes, all our software complies with HIPAA standards. Furthermore, each of our Intake Representatives undergoes formal HIPAA training and obtains certification.
Absolutely. Our Intake Professionals are proficient in English, Spanish, and various other languages. If your law firm is targeting specific language-speaking communities through advertising, Mentare offers tailored solutions to meet your needs.
Yes. We offer dead lead follow-up services. If you have a database of leads that require further attention, our highly trained Intake Professionals can step in and re-engage with those leads, effectively turning them into signed deals on your behalf.
The setup duration can vary based on the complexity of your account. However, in most cases, it takes 5-7 business days. If you require a quick setup, you can contact us to discuss your needs and we will ensure your account setup aligns with your requirements.
Our legal answering services offer:
Our legal call centers prioritize the secure handling of sensitive client information. Strict protocols guarantee confidentiality and safety. Our trained call center agents manage sensitive data discreetly, and we maintain stringent security measures to deter unauthorized access.
We offer monthly and annual packages for service agreements, allowing you to cancel any time.
Our cloud-based phone system specializes in intake for diverse legal cases, including personal injury, workers’ compensation, immigration, family law, bankruptcy, and real estate. Moreover, we provide relevant information, arrange appointments, and connect callers with attorneys or legal experts.
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Mentare is a leading provider of business solutions that help companies of all sizes to succeed. Our solutions are reliable, affordable, and backed by a commitment to providing its clients the highest level of service and support.
