Mentare empowers businesses with the remarkable ability to scale their user base rapidly and effortlessly. With its cutting-edge technology, teams can seamlessly adapt to varying user demands, creating a truly agile environment regardless of the user’s location or device.

Cost-Effective Solutions through Mentare Outsourcing

By embracing Mentare outsourcing, companies can bid farewell to concerns about infrastructure preparation for business support. This exceptional feature translates into significant savings in capital expenses, all while ensuring accurate and timely solutions are delivered.

Enhanced Agent Productivity with Cloud Desktops

Boosting agent productivity is made easy with Mentare’s high-performance cloud desktops. These desktops provide a consistent and reliable user experience, leading to improved efficiency and output.

Tailored Personalization for Security, and Controls

Mentare allows for a personalized experience that aligns perfectly with specific job roles, groups, or campaigns. Whether it’s a shift supervisor, agent, or any other position, application delivery, security measures, and controls can be customized to optimize performance.

Integrated IT Management

Mentare liberates IT teams from the burden of device management and desktop support, allowing them to focus their efforts on enhancing business processes and maximizing customer satisfaction.

Swift and Reliable Solutions

When it comes to customer interactions, speed and accuracy are paramount. Mentare’s advanced capabilities enable BPOs to respond rapidly to customers while monitoring real-time updates of business services via the internet.

Business Process Outsourcing Case Study

The Challenge

Mercury Technologies, a medium-sized office specializing in software development and testing, has recently expanded to two new office sites. To meet the growing demand for custom application development and testing, the company hired contractors. However, this expansion brought challenges in managing PC systems, application licenses, and group policies. The IT team, faced with maintaining costly and outdated software, aims to address the following issues:

  • Efficient solutions for managing hardware resources.
  • Streamlining IT administrative tasks to ensure smooth operations across all locations.
  • Software rationalization and license management.
  • Accessible approach to Windows-based applications.

The Solution

Mentare Cloud Solution has brought a remarkable transformation to our company’s approach to application development and user-based instances. By leveraging the Mentare platform, we have successfully centralized all our operations, providing various types of centralized Virtual Desktop Infrastructures (VDIs) tailored to meet the diverse requirements of our end-users. Additionally, the centralized storage option facilitated the swift deployment of Group Policy Security permissions for our contract-based employees. This centralized management of applications and systems has significantly lightened the workload on our in-house IT team, enabling them to focus on growth and better support for other critical business operations.

  • Scalable and standardized desktop experience.
  • New era of accessibility and security for company’s central resources.
  • Tailored VDIs for enhanced departmental efficiency.
  • Different VDI for each department.

The Benefits

  • Minimized capital expenditure
  • Decreased operating expenses
  • Enhanced resilience and dependability
  • Improved environmental footprint