At Mentare, we take pride in offering you 24/7 remote desktop support, no matter the time zone or location, our dedicated team is available to help you resolve any technical issues that may arise. With our multiple communication channels, including Call, Chat, Email, and our efficient Ticketing system, you can easily reach out to us and receive timely support.

Remote Assistance and Session Shadowing

Mentare’s Remote Assistance and Session Shadowing tool is a powerful solution that puts administrators in control, allowing them to remotely access user sessions with explicit permission. This functionality proves invaluable when dealing with day-to-day issues related to setups and configurations. By sharing the same display as the user, administrators can address concerns with precision, minimizing the chance of misunderstandings that might occur when relying solely on help desk tickets or emails. This collaboration between users and administrators ensures that technical problems are swiftly and accurately resolved, leading to improved efficiency and user satisfaction.

Quick and Efficient Remote Desktop Support

Our Mentare Remote Assistance service offers a seamless and expedient way for our technical support team to connect to your remote desktop. Regardless of your location, our experts can swiftly troubleshoot and provide you with effective solutions to any technical challenges you may encounter. We understand that time is of the essence, and our aim is to get you back on track as quickly as possible, saving you both time and money.

VDI Remote Desktop Support Services

Virtual Desktop Infrastructure (VDI) Remote Desktop Support Services are one of our core strengths, allowing us to deliver fast and efficient service while optimizing costs for your organization. With this approach, our local technicians can efficiently manage and support your IT infrastructure from a centralized location. This means you no longer need to maintain separate IT support teams in each office worldwide, resulting in significant cost savings while maintaining a high level of productivity and support quality.

Comprehensive Technical Support

At Mentare, we understand the importance of providing comprehensive technical support tailored to your unique business requirements. Our help desk support offers various support plans, giving you the flexibility to choose the level of assistance that best fits your needs. You can submit your queries through Email or our efficient Ticketing system. During regular business hours, rest assured that our support team will promptly respond to your inquiries, aiming to address your concerns and provide solutions in a timely manner. With this approach, you can rely on our expertise to ensure a smooth and hassle-free experience for your end-users.